Frequently Asked Questions (FAQ)

04.04.2019

1 Basic questions

1.1 What is iGroove?

We are musicians ourselves and see it as our mission to help artists increase their revenues and build a sustainable business. Every day we ask ourselves the question how we can better fulfill this task in the future. In addition to the permanent development of our own software and services, we attach great importance to fair prices, transparency and excellent support.

1.2 Do I have to sign a contract?

No. All you have to do is read and accept our terms and conditions, then you can start right away.

1.3 What happens to my music rights?

Of course, you keep all rights to your music. We only need the rights for the digital distribution of the uploaded songs for the music stores and countries you select.

1.4 How can I unsubscribe?

You can quit at any time. There is no minimum term or hidden cost to cancel.

1.5 What to do in case of technical problems or general questions?

The iGroove support team will be happy to answer any questions you may have. Write an email to support@igroovenmusic.com or contact our Support Hotline Tel +41 55 648 09 09

2 Questions about creating a release

2.1 What do I need to sell my songs?

You need an artwork and the audio files.

The following formats are required:

  • Songs as WAV file in 16Bit / 24Bit and 44,1kHz (all audio files will be converted to 16Bit)
  • Cover as JPG file with at least 3000 x 3000 pixels
2.2 Is my release a single, an EP or an album?

Depending on the number of tracks, the shops differ between the release types “Single”, “EP” and “Album”. Unfortunately there is no uniform regulation for all shops, but for releases distributed via iGroove:

1-2 Songs = Single
3-7 Songs = EP
8+ Songs = Album

An album can contain a maximum of 100 songs.

2.3 Can I make my release available for pre-order?

Yes, if you create a release in your account, you have the possibility to set the release date, if the release date is in the future it will be listed in the shops as “Pre-orderable”. On iTunes and Google Play your release will go online quickly (approx. 3-4 working days). The listing of your release on the streaming portals like Spotify, Deezer or TIDAL takes place on the release date. You can also set the start date for streaming to a later date.

2.4 What is the difference between release, streaming and presale dates?

The release date refers to all shops where your release can be purchased (Downloads). The streaming date only refers to the streaming providers. It is therefore possible to offer your release e.g. one week later for streaming than for sale. Thanks to the pre-sale date you can make your release available at the download shops before the actual sales start and collect important sales for the first chart week.

2.5 How can I prevent my release from being assigned to a wrong profile at Spotify / Apple Music?

You can store your Spotify or Apple ID in your iGroove profile (My Profile -> My Artists) or directly when creating the release. This guarantees that your release will be added to the correct profile. If there is no ID or an incorrect ID, we cannot guarantee that the release will be added to the correct profile.

2.6 Can I still edit my release after I completed it?

Yes, you can edit your release at any time. If it has not yet been delivered to the shops, changes can be made free of charge, a small fee will be charged after delivery.

After delivery it is no longer allowed to change the tracklist, remove or add songs or change the codes (EAN / ISRC). However, audio files, covers or metadata can still be edited after delivery.

2.7 Can I change my artist name?

Yes, this is also possible for releases that have already been released. Please contact our support team via LiveChat or support@igroovemusic.com. We will then get in touch with the various stores so that all streams, followers and playlist placements are still present after the name change.
As soon as we have received the confirmation of the stores, your releases will be unlocked and you can change the artist name. We will then re-deliver the releases to the shops.
Due to this manual effort we charge a one-time fee of 13 EUR / CHF 15.- per release.

2.8 Do I have to be registered with a collecting society (SUISA, GEMA)?

No. All you have to do is own the copyrights to the songs. This means that you have created the works yourself without using lyrics, melodies or samples of other people’s works, unless you own the licenses for commercial use. As a member of a collecting society, you must independently register all your works with your collecting society.

2.9 Which shops can I deliver to via iGroove?

The most important stores are listed on the homepage. Among them are:

iTunes / Apple Music
Google Play
Spotify
Amazon
Deezer
TIDAL
YouTube Music

The complete and updated shop list is directly visible in your account when you create a new release.

2.10 Do I have to enter anything in the fields "Copyright", "Label" and "(P)-note"?

These fields are optional and can be left blank accordingly. In this case, “iGroove” is automatically specified as the label. So if you want to enter your copyright, label or (P)-note, the fields are at your disposal. In most cases, the (P) note must also contain the label.

2.11 Where can I get ISRC, EAN and barcode for my release?

With the release you get all codes for your release for free:

  • ISRC Codes
  • EAN Code
  • Barcode for your physical CD
    The codes are generated automatically after the completion of your release. If you have any questions about your codes please send us an email to support@igroovemusic.com.Do you need the EANs and ISRCs of your release in advance for mastering? No problem! Just follow the steps below:
    1. Log into your iGroove account and click on “+NEW RELEASE”.
    2. Enter the basic information for your release
    3. Fill in the tracklist including all track information and pay attention to the order of the songs. You can skip the WAV upload of the songs for now.
    4. Write us at support@igroovemusic.com as soon as you have entered all available information about your release and request the label copy including your codes
2.12 What do I have to consider with an instrumental release?

When you enter your release, you can indicate in the tracklist for each song whether it is instrumental (type of recording). If a song is marked as “instrumental”, it is not necessary to enter a text author. Otherwise the release can be entered as usual.

2.13 What do I have to consider when releasing live recordings?

When you enter your live release, you must indicate in the track list for each live song whether it contains a live recording. Enter Live in the “Track Version” field.

2.14 Can cover songs also be released via iGroove?

Covers are always a delicate topic and we recommend that you contact our support before publishing them.

It is important to indicate the authors of the original in the fields composer and text author.

2.15 Can I publish classical music via iGroove?

Unfortunately we do not offer the distribution of classical music at the moment.

3 Questions about delivery

3.1 How can I find out the status of the delivery of my release?

The status of the delivery is visible in your account. If you click on the relevant release under “My Products”, you will find a detailed overview of the releases sent to the music stores you have selected under the menu item “Music Stores”. Apart from this, you will also receive a notification via e-mail after successful delivery to the shops.

3.2 How long does it take for my songs to be available in the music stores?

This is different for all stores and can last from a few days to two to three weeks (for smaller shops). This depends on the shops and their processes.

We recommend that you enter the release at least two weeks before the planned release date, if you want to pitch the release or set up an advance sale even earlier. For example, Spotify explicitly requires that releases be delivered at least five days before the release date to guarantee that they will be available on the desired day.

We deliver the releases daily from Monday to Friday. If a release was added before 12 noon, it will be delivered on the same day.

3.3 Where can I find the store links to my release?

As soon as your release goes LIVE after successful delivery to the stores, i.e. when it is available in the stores, you will receive an email in which you will find the links to all shops as well as your personal link site. The link site summarizes the links for all shops, clearly arranged on a page with your individual URL.

(Example: http://www.lnk.site/orange-ep)
You can also find your link site including all store links in your account by selecting the relevant release under “My Products” and then clicking the menu item “Link Site”.

3.4 How do I register my release for the charts?

The registration for the charts in Germany, Switzerland and Austria happens automatically and free of charge with the publication via iGroove.

iGroove sales (via SMS Keyword, via iGroove.eu, via SMSTracks.com etc.) also count in Switzerland for the charts.

3.5 How can I verify my profile at Spotify / Apple Music and upload pictures?

At least one release must be available. Once this is the case, it only takes a few steps. You can find out how to do this in the two blog posts:

Spotify
Apple Music

3.6 Does iGroove also deliver to Beatport?

Yes, there is the possibility to make your music available at Beatport. In comparison to other stores, there are various restrictions. The most important criteria first: Beatport is a shop that is completely specialized in electronic music. Beatport is therefore particularly suitable for DJ’s and producers, but not for rap, pop or rock releases. Also Beatport decides which releases they want to offer and which they don’t.

Therefore you have to fill out this form first so that we can check if your releases are suitable for Beatport. You can choose whether you want to make your releases available on the iGroove label (free) or register your own label (one-time fee EUR 39 / CHF 45).

As soon as your label profile has been set up by Beatport, your previous releases can be delivered. For future releases you can select Beatport directly when creating the release.

Beatport also reserves the right to remove releases from their shop that sell little or nothing over a longer period of time. iGroove has no influence on that.

4 Payments and credits

4.1 How much money do I get paid per download / stream?

iGroove pays you 92% of the net revenue generated by third-party shops such as iTunes, GooglePlay, Amazon etc.. iGroove AG’s own download shops and tools (purchase via SMSTracks.com, SMS or Widget) work with a fair trade shop commission of 8% of the sales price.

Important to know: The external music stores (iTunes, Google Play, Amazon etc.) only pay a portion of the sales price to the artists / partners or primarily to us as distributor. Depending on the Music Store, these payments can vary. For example, iTunes pays us an amount of about EUR 0.71 for a song download with a sales price of EUR 0.99 as distribution. This value can fluctuate, because for example the deductions can vary by different taxation. (For example the value added tax: Germany 19%, Switzerland 8%) In the end, 92% of the net revenues does not mean 92% of the sales price, but 92% of what the music stores pay us.

Sale via iTunes
Selling price EUR 0.99 (CHF 1.50)
Payment from iTunes EUR 0.71 (CHF 0.86)
Commission (8%) EUR -0.06 (CHF -0.06)
Artist gets EUR 0,65 (CHF 0,80)

Sale via SMSTracks.com (without SMS) (1 song)
Selling price EUR 0,99 / CHF 1,50
Artist gets EUR 0,60 / CHF 1,08

Sale via SMS Switzerland CHF (1 Song)
Selling price CHF 1,50
Artist gets CHF 0,78

The revenue from streams varies and depends on various factors, such as in which country the song was streamed and how relevant your artist profile is.

The approximate payout per 1000 streams is:

Spotify: EUR 3,50
Deezer: EUR 4,50
AppleMusic: EUR 5,50
TIDAL: EUR 8,00

These are standard values. They are for reference only. All data without guarantee. You can find the exact details of your income in your account. If you have further questions please contact us: support@igroovemusic.com

4.2 Where and when can I see my sales figures and statistics?

You can track your sales directly from your iGroove account at any time. There are two different views available.

Sales trends view: Here you can see all your download and streaming revenue updated daily. The data is visible with a delay of two days. The trends are called trends because the numbers they provide have not yet been settled with the individual music stores and therefore have not yet been credited to you. The final settlement can slightly deviate from the sales trends due to currency fluctuations and corrections by the music stores.

Credits view: Here you can see all your download and streaming revenues that have already been billed to the individual music stores. Once a month a credit invoice will be created and credited directly to your account. Depending on the shop, it can take up to six months for a download from the sales trend view to be billed to the music stores. This is due to the fact that certain shops only bill their partners twice a year.

4.3 How and when do I get my money?

At the beginning of each month you will receive a monthly invoice via email with one month’s delay. That means, if you publish a release sometime in January, you will get the billing for the month January at the beginning of March.

The email with the invoice will give you a first impression of the performance of your music in that month. It shows you your top release (including income) as well as your top song (including income). You can get a more detailed insight into the statistics of your releases in your iGroove account. There you can also download your statement as an XLS file or as a PDF invoice.

You can transfer money from your account to your bank or PayPal account at any time. The transfer usually takes 7-10 business days. At the latest, however, after 20 working days the money is completely transferred. Amounts can only be paid out from a minimum amount of CHF 30 / EUR 25.

4.4 How can I check if my sales figures are correct?

Just place a trial order via iTunes or another music store. After 1-2 days, the download will appear in your sales trends. If you place an order on iGroove.eu, the download will even appear in your account after a few hours. Please keep in mind that there may be occasional delays in the transmission of sales figures from the music stores. Unfortunately, we have no influence on this.

4.5 Individual downloads have disappeared from my preview. What happened?

In rare cases, a Music Store may make complaints about corrections or reversals, for example, due to cancellations. These are then automatically matched against your sales trends. The sales trends therefore do not show any definite sales figures. Only the monthly statements show the revenue effectively settled with the Music Stores.

4.6 How can I redeem a voucher code?

You can redeem the voucher code wherever an open invoice is displayed. Simply use the corresponding input field “redeem voucher” next to the payment methods.

5 Promotion

5.1 How can I promote my music / video?

iGroove offers you a variety of useful tools and services to promote your music or video. In some cases even for free!

From YouTube promotion to playlist pitching, you’ll find many interesting options. All available services and tools can be found in your iGroove account.