Blog Archives

1.12 Can I try the iGroove dashboard without having my own account?

Yes, you can explore our advanced dashboard, as well as other areas of the iGroove backend, using the demo account. If you like what you see, you can apply for your own account directly.

Here you find the demo account.

1.10 Is there an iGroove app available?

Yes, iGroove is available on-the-go and can be downloaded for free for both iOS and Android.

The iGroove app offers nearly all the features of the desktop version. You can create, edit, and publish your releases, book services, analyze your sales trends, record shares for your partners, contact support, and much more.

1.6 Can I transfer my releases from another distributor to iGroove without losing my streams?

Yes, you can transfer your release or entire catalog to iGroove in just a few simple steps. We ensure that all your streams and playlist placements are preserved, and all your releases appear in the correct profiles.

To transfer your releases, use our convenient import tool. First, go to “My products” and then select “Import releases”. The tool automatically imports the metadata of the selected releases. You just need to add the cover, audio files, and some other information such as price or genre.

Once you have registered the releases with us, you can request a takedown from your previous distributor, which means they will remove your release from all shops. Simultaneously, you can finalize your release in the iGroove admin, and we will deliver it to the stores. During a certain period of time, your release will be available twice in the shops. The duration of this period depends on how quickly your previous distributor performs the takedown.

To preserve your streams and playlist placements, you must use the same EAN and ISRCs when registering your releases with iGroove as you did when originally distributed through your previous distributor. In addition to the codes, the metadata (song title, composer, lyricist, features, etc.) must also be identical, especially the audio files.

The profiles on Spotify or Apple Music are managed by you and are not tied to a distributor. Therefore, it is not a problem to assign your future releases to the correct profile. When creating your release in the iGroove admin, you can add your profiles from Spotify, Apple Music, and SoundCloud, ensuring that they are assigned to the correct profile.

1.2 Why do I have to apply for an account with iGroove?

We receive dozens of requests from artists around the world on a daily basis. However, as we strive to offer our artists optimal services at fair conditions, as well as personal support, we are unfortunately not able to consider all requests.

Our focus is on artists who have already achieved measurable success and/or have mature productions. We believe that a collaboration only makes sense if we also have the feeling that our services and structures can really help and provide added value for both parties.

Please note that the email with the negative decision is automated, as we do not have the capacity to write a tailored message with the exact reason for rejection for all artists. We thank you for your understanding.

1.9 Does iGroove exploit my copyrights?

No, iGroove only owns the distribution rights and accounts for the license fees. The copyright share is usually paid directly by the shops to the collecting societies .

To receive this copyright share, you must register with a collecting society. In addition, each release must be registered separately to receive the copyright share.

For further information, please contact the responsible collecting society.

1.5 Are there any recurring costs with iGroove?

No, unlike other distributors, we do not have any annual fees or other recurring costs.

You only pay a one-time fee for distribution per release. This fee is independent of the number of shops or countries you choose.

1.8 Do I need to register with a collecting society?

No, registration with a collecting society is not mandatory. You just need to be the owner of the copyrights to the songs. This means that you have created the works yourself, without using texts, melodies or parts (samples) of other works – unless you have licenses for their commercial use.

If you are a member of a collecting society, you must register your works independently with them.

1.11 What to do in case of technical problems or general questions?

If you have any questions, the iGroove support team is happy to assist you. You can contact us via chat or send an email to [email protected].

We are also available on WhatsApp (no voice messages!) from Monday to Friday, 8:30 AM and 5:00 PM (Central European Time).

Additionally, you can contact us by phone at +41 55 648 09 09 during the following times (Central European Time):

• Monday: 2 pm to 5 pm
• Tuesday: 11 am to 12 pm / 2 pm to 5 pm
• Wednesday to Friday: 10 am to 12 pm / 1 pm to 5 pm

1.7 How can I terminate my subscription?

You can terminate the standard deal at any time. There are no minimum terms or hidden costs associated with cancellation.

Individual deals may include notice periods or additional regulations regarding termination.

1.4 What happens to the rights to my music?

You retain full control over your rights. iGroove only receives the right to digitally distribute the songs you upload, and only for the platforms, stores, and countries that you specify. If you choose to remove the song from the platform, all rights will revert back to you.

1.3 Do I need to sign a contract?

For our standard deal, no contract is required. You only need to read and accept our terms and conditions to get started immediately. However, for individual deals it may be necessary to sign a contract.

1.1 What is iGroove?

As musicians ourselves, we consider it our mission to support artists in increasing their revenues and building a sustainable business. We ask ourselves every day how we can better fulfill this task in the future. In addition to continuously developing our own software and services, we prioritize fair prices, transparency, and excellent support.